Troubleshooting

🛠️ Troubleshooting • SSL-001 / SSL-002

Let’s fix it fast (most issues are setup, not defects).

Before assuming your light is defective, run through the quick checks below. The #1 cause is insufficient charging or nighttime light interference (porch lights/headlights).

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Install Video User Guide Warranty / Registration Returns

90% of “not working” cases are solved by:

Turn it ON (press & hold ~1.5 seconds)
Direct sunlight for 6–8 hours (first charge)
Test in darkness (cover the panel)
Relocate away from porch lights/headlights

Quick Fix (Do These 3 Checks First)

Check 1

Is it ON?

Press and hold the power button for ~1.5 seconds until it responds.

I did this — next

Check 2

Did it get a real first charge?

Place in direct sunlight for 6–8 hours. (Windows, shade, and cloudy days can undercharge.)

Charging tips in User Guide

Check 3

Can it turn on in darkness?

Cover the solar panel with your hand (or test in a dark room). If it lights up, the LEDs + sensor are working.

Avoid interference tips

Bonus

Eliminate night-light interference

Porch lights, streetlights, garage floods, and vehicle headlights can “trick” the sensor into thinking it’s daytime.

Placement & mounting tips

Watch the Install Video (Fastest Fix)

Why watch this first?

The video shows the correct mounting + positioning so you avoid shade and nighttime interference. Most “defects” are solved by adjusting location and charging.

Open on YouTube Open User Guide

Choose Your Issue

1) Light does not turn on at night

Do this: Turn ON → charge 6–8 hrs direct sun → cover panel to test → relocate away from porch/headlights.

2) Light turns on during the day / never turns off

Do this: Clean panel/sensor → reposition away from reflections/artificial light → mount higher if near driveways.

3) Light is dim or dies quickly

Do this: Clean panel → move to unobstructed sun → avoid shade/eaves/trees → allow a full sunlight cycle.

4) Flickers / only works when tapped

Do this: Full-day recharge → clean sensor → relocate away from night light interference.

No. The battery is sealed (non-replaceable) to maintain waterproof reliability. Complete all charging + placement troubleshooting steps first. If issues persist, contact support.

Clean the panel, ensure full daily charging, and reposition to direct sun. If performance fades long-term, replacement may be needed due to the sealed battery design.

Mount the light higher and avoid installs directly in front of driveways/low posts. Keep the solar panel facing the sun but away from nighttime headlight beams.

That’s good news — it means the unit is working. Nighttime artificial light is confusing the sensor. Reposition and ensure 6–8 hours of direct sunlight daily.